We offer free shipping (USPS First Class or Priority Mail) in the USA on online orders of $100 or more. The following shipping options are also available at check out:
UPS: Ground, 3 Day Select, 2nd Day Air, Next Day Air
USPS: Priority Mail or Priority Mail Express
We also off Free Local Delivery.
We do not offer international shipping at this time.
Most orders are processed within 1 business day, usually within an hour. If you have any questions regarding your order, please contact us here.
Returns are accepted within 30 days of receipt for store credit only. Items must be returned unopened/unused, with tags, in their original packaging. Sale items are not eligible for returns.
To return an item, please email a return request with your order number in the subject line to email@example.com. In your note please include the following:
- Name + Order #
- Date of purchase
- Reason for return
After contact, our customer service team will respond with a shipping address. When preparing the return, please include one of the following:
- Original invoice or copy of return approval email
Shipping costs for online returns are the responsibility of the customer. We recommend that you use a shipping method that provides a tracking number, as we are not responsible for return shipments that aren’t delivered to our store.
You will receive an email confirmation once your return and store credit has been processed. Store credit may be used in-store or online and does not expire.
If you receive a damaged, defective or the wrong item(s), please email us (firstname.lastname@example.org) immediately so that we can send you a return shipping label and send you a replacement.
We do not offer exchanges, but if you would like to return and purchase something else, you may contact us so that we can hold your item for you until we receive your return.